Refund Policy - RTS Lifecare

Refund Policy for RTS Life

Thank you for shopping with RTS Life. We value your satisfaction and strive to provide you with high-quality products. In the event that you are not completely satisfied with your purchase, we offer a 14-day refund policy, subject to the terms and conditions outlined below:

Eligibility:

To be eligible for a refund, you must have purchased the product directly from RTS Life.
The refund request must be initiated after 14 days from the date of delivery.

Return Procedure:

To initiate a refund, please contact our customer support team at rtslifecare@gmail.com or call us at +91 7554927632. Provide them with your order details and the reason for the refund request. Our customer support team will guide you through the return process and provide you with the necessary instructions.

Condition of the Product:

The product must be returned in its original condition, undamaged, and unused.
All original packaging, tags, and accessories should be included with the returned product.

1. Initiate the Refund Request:

You Have to raise a request
Provide the necessary information, such as order details, reason for the refund, and any supporting documentation if required.

2. Verification and Assessment:

The company will review your refund request to determine its eligibility and validity.
They may verify the purchase details, check the condition of the returned item, and assess if it meets the refund policy criteria.

3. Return the Product (if applicable):

If a physical product needs to be returned, follow the instructions provided by the company for the return process.
Package the item securely and include any required documentation, such as a return authorization or shipping label.

4. Inspection and Confirmation:

Once the company receives the returned item, they will inspect it to ensure it meets the refund policy conditions.
If the product passes inspection, the refund process continues. Otherwise, the company may contact you to discuss alternative solutions.